Shipping & Delivery

At Orelle, we’re committed to delivering your jewellery quickly, safely, and beautifully packaged.

Processing Time

All orders are processed within 1–3 business days after your order is placed.

During busy periods, launches, or promotions, processing times may be slightly extended.

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UAE Delivery

Standard Delivery

Estimated delivery: 2–5 business days

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Please allow up to 24 hours for tracking updates to appear.

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Delays

While we always aim to deliver within the estimated timeframe, delays caused by couriers, customs, weather conditions, or peak periods are outside of our control.

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Incorrect Address Information

Please ensure all shipping information is entered correctly at checkout.

Orelle is not responsible for orders shipped to incorrectly entered addresses.

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Lost or Stolen Parcels

If your parcel is marked as delivered but cannot be located, please contact the courier directly first.

If you still require assistance, contact us at:
support@orelle.store

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Contact Us

For any delivery questions or support regarding your order, please contact:
support@orelle.store